Workflow
Our infrastructure development life cycle consists of three key stages – Discovery, Implementation and Support – each subdivided into smaller phases. This approach is Agile, which means we can be as effective and flexible as a client requires.
The Discovery stage includes the review, consultation, roadmap creation, and solution architecture development phases.
During the initial meeting, our specialists get to know the customer’s technology stack and estimate new potential growth areas for their business. This is followed by the Review phase – a thorough examination of the customer’s existing infrastructure, identifying its bottlenecks and pain points. The process involves close communication with developers and product owners to find out their specific wishes and needs.
The review results in a consultation where our specialists present for consideration a plan of their solution and explain how it could help boost the customer’s processes. The estimated scope of work is then arranged into a roadmap of works with defined tasks and planned delivery time, and the solution architecture development begins.
The Implementation stage implies realization of project goals defined in the roadmap. According to the agreements, we allocate the necessary number of engineering hours and engage required specialists to implement the roadmap on time. Our PMs organize the work of DevOps engineers, monitor their progress, and report to the customer.
Typical tasks within the Implementation stage include infrastructure coding, setup of services and code delivery pipelines (CI/CD), configuration and testing of observability systems, implementation of backup, and disaster recovery procedures, data migration and documentation.
Once the main project workflows are complete, we remain available to offer field maintenance and technical support. The Support stage includes incident management 24/7, system improvements and maintenance, service updates, technical consulting, and support.
Our specialists monitor the state of customers’ systems around the clock, identify failures and take actions to restore normal operation. SHALB engineers also perform security patches and updates of customers’ software, and provide all kinds of technical consulting and support.
The Discovery stage includes the review, consultation, roadmap creation, and solution architecture development phases.
During the initial meeting, our specialists get to know the customer’s technology stack and estimate new potential growth areas for their business. This is followed by the Review phase – a thorough examination of the customer’s existing infrastructure, identifying its bottlenecks and pain points. The process involves close communication with developers and product owners to find out their specific wishes and needs.
The review results in a consultation where our specialists present for consideration a plan of their solution and explain how it could help boost the customer’s processes. The estimated scope of work is then arranged into a roadmap of works with defined tasks and planned delivery time, and the solution architecture development begins.
The Implementation stage implies realization of project goals defined in the roadmap. According to the agreements, we allocate the necessary number of engineering hours and engage required specialists to implement the roadmap on time. Our PMs organize the work of DevOps engineers, monitor their progress, and report to the customer.
Typical tasks within the Implementation stage include infrastructure coding, setup of services and code delivery pipelines (CI/CD), configuration and testing of observability systems, implementation of backup, and disaster recovery procedures, data migration and documentation.
Once the main project workflows are complete, we remain available to offer field maintenance and technical support. The Support stage includes incident management 24/7, system improvements and maintenance, service updates, technical consulting, and support.
Our specialists monitor the state of customers’ systems around the clock, identify failures and take actions to restore normal operation. SHALB engineers also perform security patches and updates of customers’ software, and provide all kinds of technical consulting and support.
We believe that effective cooperation relies on the synergy of both teams working together. Our DevOps engineers seamlessly integrate into your workflow and work as part of your in-house team to achieve the best results. An omnichannel approach to communication enables us to provide all-round support and continuous assistance to our customers within the shortest possible time.
Our communication channels include:
Thanks to an advanced alert system based on Jira-Opsgenie integration, our on-duty engineers can swiftly respond to notifications to keep up with the highest SLA demands.
- Response time to monitoring notifications – 5 minutes
- Response time to tickets’ notifications – 5 minutes
At SHALB, we have a diverse system of engineering roles – dedicated specialists focused on particular areas of work, such as monitoring and security. Engaging such experts on a project allows us to be as productive as possible while effectively implementing DevOps practices and operations.
OUR CLIENTS
Already benefiting from our successful collaboration
Engineering Bedrock Analytics
“What I liked about Volodymyr and Sergii is that they would figure things out. They were very proactive in finding the resolution to every little issue and figuring it out and doing the research. That was nice to see. We were leaning on them for their expertise as the process went on. I think they did a great job on that and figured out a lot of little details.”
Engineering unit at BoG
“Bank of Georgia needed a reliable platform with a fault-tolerant system. The guys from SHALB did a great job, additionally working out aspects not covered in the initial contract.”
“The problem with our project was we had so many people working on it that it was very convoluted, – comments Olexy Sadovy. – So it was tough to untangle all this mess. And I think SHALB did a great job of working with that. We had a couple of bumps but we got through that and I think we ended up on the good side of it.”
"Overall, they did a good job. They understood the timelines and worked towards them, delivering on time and within the budget. We didn’t have to push them. SHALB understood the goal we wanted to achieve and worked towards it."
“The solutions proposed by Shalb have proven their quality over time. The built cluster turned out to be easy and cheap to scale. Using it, we easily increased the number of clients we can serve at the same time by tenfold, without proportionally increasing the size of our team.”
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